MANAGED SERVICES

Your Microsoft 365 tenant, run by people who do this every day.

A managed service built entirely around the Microsoft platform you already license. Lumeplex runs, secures and continuously improves your Microsoft 365 environment so your team can focus on the business.

WHY IT MATTERS

Licensing Microsoft 365 is the easy part. Running it well is not.

Most growing businesses already own far more capability than they use. Identity, device management, threat protection, data governance and collaboration are all in the license — but turning them into a secure, well-run workplace takes daily attention and specialist knowledge.

The Lumeplex 365 Managed Service brings enterprise-grade operations to your tenant. We handle the administration, security and support so Microsoft 365 becomes a platform that works for you, not another thing to manage.

  • Simplify IT operations with a Microsoft-first management model
  • Strengthen security with native identity, device and threat controls
  • Modernize endpoints across Windows, macOS, iOS and Android
  • Keep people productive with proactive support and fast issue resolution
  • Reduce complexity by consolidating tools around Microsoft 365
Licensing Microsoft 365 is the easy part. Running it well is not.

OUR APPROACH

How we run the service

We built this service for organizations that would rather get full value from the Microsoft platform they already pay for than bolt separate tools on top of it. Every control we deploy — from Conditional Access to Autopilot to Defender — is native to the platform, which means fewer agents, fewer vendors and fewer gaps.

The result is a workplace that is simpler to operate, easier to secure and ready for whatever Microsoft ships next.

WHAT WE MANAGE

Everything your tenant needs, covered by one team.

Each pillar is delivered by the same team, on the same platform, under one predictable monthly agreement.

Platform Management

Day-to-day administration of the services your business runs on, kept healthy, current and correctly configured.

  • Microsoft 365 tenant administration
  • Microsoft Entra ID management
  • Exchange Online email management and protection
  • Microsoft Intune management
  • Teams, SharePoint and OneDrive management
  • Microsoft 365 backup

Governance & Advisory

A named technical contact who knows your environment and keeps it aligned with where the business is going.

  • Named technical account contact
  • Monthly governance review
  • Service and health reporting
  • Microsoft licensing management and optimization
  • Continuous improvement recommendations
  • Technology roadmap and strategic planning

Security & Policy

Layered, Microsoft-native protection across identity, endpoints, email and data — configured once and maintained continuously.

  • Conditional Access design and maintenance
  • Phish-resistant multifactor authentication
  • Microsoft Entra ID Protection
  • Endpoint Privilege Management
  • Microsoft Defender monitoring and response during business hours
  • Endpoint antivirus and EDR
  • Email and collaboration protection

Service Desk & Support

Responsive help for your people and your environment, with response times you can plan around.

  • Business-hours Tier 1–3 support with defined SLAs
  • User onboarding and offboarding
  • Proactive issue detection and resolution
  • Microsoft 365 and Intune support
  • Endpoint troubleshooting and escalation

Endpoint & Device Management

Every device enrolled, secured, updated and ready to work — wherever your people happen to be.

  • Windows, macOS, iOS and Android management
  • Windows Autopilot zero-touch provisioning
  • Apple Business Manager enrollment
  • Security baselines and compliance policies
  • Application deployment and management
  • OS and third-party patch management

EVERY ENGAGEMENT INCLUDES

What you can count on from day one

These are not add-ons. They are built into every 365 Managed Service agreement.

Support & Monitoring

Business-hours support with defined response SLAs, backed by proactive monitoring that catches issues before your users do.

Security at Every Layer

Microsoft-native protection across identity, endpoints, email, applications and data — not a single product bolted on.

Proactive Management

We tune and improve the environment on a schedule, rather than reacting once something has already broken.

Predictable Monthly Pricing

One consistent monthly fee, so IT spend is planned rather than surprising.

Strategic Guidance

A named technical contact who connects daily operations to your business priorities and roadmap.

GETTING STARTED

A low-disruption onboarding in three steps

1. Assess

We review your tenant, identity, devices and security posture against Microsoft best practice, document what we find and agree the priorities. Nothing changes until you have seen the plan.

2. Stabilize & Secure

We remediate the gaps that matter most, deploy the standard Lumeplex baseline — Conditional Access, MFA, device compliance, backup, Defender — in controlled stages, and bring your endpoints under management.

3. Operate & Improve

Support, monitoring and monthly governance reviews begin. From here the service is about steady improvement: new Microsoft capabilities adopted deliberately, licensing kept lean, and the roadmap reviewed with you every month.

BUILT TO ADAPT

Microsoft 365 management that evolves with you

Your headcount changes. Devices come and go. Threats shift, Microsoft ships new features every month, licensing bundles are reshuffled and business priorities move. A managed service that was configured once and left alone falls behind quickly.

That is why governance and advisory sit at the center of this service. Our aim is not simply to keep Microsoft 365 running — it is to make sure your subscription delivers more each quarter than it did the last.

FAQ

Frequently asked questions

It is an ongoing service, delivered entirely on Microsoft technology, that covers the ongoing administration, security, endpoint management, user support and governance of your Microsoft 365 environment. Instead of piecing together separate vendors and tools, you get one team operating the entire platform under one predictable monthly agreement.

Microsoft 365 Business Premium is the minimum requirement, because it includes Intune, Entra ID P1, Defender for Business and the Purview basics the service is built on. Organizations on Microsoft 365 E3 or E5 are fully supported and can take advantage of the additional security and compliance capabilities those plans include.

No. Licensing is billed separately so you always see exactly what you are paying Microsoft and what you are paying us. We will review your subscriptions, recommend the right mix, help you buy through the channel that makes sense and keep licensing optimized as part of the monthly governance review.

It does not have to. Many clients run a co-managed model where their internal team keeps the relationships and local knowledge while Lumeplex provides the specialist Microsoft expertise, security depth and extra capacity. If you have no internal IT, we can operate the full service end to end.

Yes. Windows, macOS, iOS, iPadOS and Android are all managed through Microsoft Intune, with Windows Autopilot and Apple Business Manager for zero-touch enrollment. Corporate-owned and personally owned devices can each be handled with the appropriate level of control.

Part of the service. Security & Policy is one of the five service areas, not something sold separately. Every engagement includes Conditional Access, phish-resistant MFA, Entra ID Protection, Endpoint Privilege Management, endpoint antivirus and EDR, email and collaboration protection, and Microsoft Defender monitoring and response during business hours with defined SLAs.

Support is delivered during business hours, Central Time, with defined response SLAs for each priority level so you know exactly what to expect. Automated Microsoft protections such as Defender’s automated investigation and remediation keep working outside those hours, and our team reviews anything that occurred first thing the next business day.

Yes. Common add-ons include the Lumeplex Managed Security Service tiers, Microsoft Purview data protection and lifecycle management, vulnerability management, security awareness training, Zero Trust enablement projects and Data Security for AI readiness. We will recommend additions based on your risk profile, not a checklist.

Yes. Adjacent services include Windows 365 Cloud PC, Azure infrastructure support, Microsoft 365 Copilot readiness and adoption, business continuity and enhanced backup for compliance, and hardware supply with devices delivered Autopilot-enrolled and ready to use. Ask us about anything in the Microsoft ecosystem.

Get more from Microsoft 365

Most organizations use a fraction of what their Microsoft 365 subscription includes, and the parts they do use were often set up once and never revisited. Lumeplex brings more than a decade of enterprise Microsoft experience — earned in healthcare, legal and financial-services environments — to growing businesses across Dallas–Fort Worth and nationwide.

Let’s talk about what your tenant could be doing for you.

GET IN TOUCH

Tell us what you’re working on

Share a few details about your environment and goals. A Lumeplex consultant will reply within one business day to set up a call.