Privacy Policy

This website, lumeplex.com, is operated by Awad Consulting LLC, doing business as Lumeplex (“Lumeplex”, “we”, “us” or “our”), a Texas limited liability company based in Dallas, Texas.

This policy explains what information we collect when you use our website, how we use it, and the choices you have. By using this site, you agree to the practices described here.

Information you provide to us. When you complete a form on this site, such as the contact form, the hardware requirements form or a resource download form, we collect the details you enter: name, job title, company or organization, email address, phone number, company size, device requirements and any message or notes you include.

Information collected automatically. Like most websites, we collect limited technical information when you visit, such as your IP address, browser type, device type, the pages you view, the time and date of your visit and the site that referred you. This information is collected through cookies and analytics tools described below.

We do not knowingly collect personal information from children under 13, and this website is not directed at them.

We use the information you provide to respond to your enquiry, prepare quotes, schedule calls, deliver the resources you request and, where you have asked for them, send you occasional updates about our services and content.

We use automatically collected information to understand how the site is used, to keep it secure and working properly, and to improve its content and performance.

We do not use your information for automated decision-making, and we do not use form submissions for any purpose unrelated to your request without asking you first.

Lumeplex does not sell, rent or trade your personal information to third parties, and we do not share it with other organizations for their own marketing purposes.

We share information only with service providers that help us run this website and our business, such as web hosting, form processing, email, analytics and customer-relationship tools. These providers may access your information only to perform services on our behalf and are required to protect it.

We may also disclose information when required by law, to protect our rights or safety, or as part of a business transfer such as a merger or sale, in which case this policy will continue to apply.

This site uses cookies and similar technologies. Some are necessary for the site to function, such as remembering a form you have started. Others help us understand how visitors use the site through analytics services, which may set their own cookies and collect information according to their own privacy policies.

You can control cookies through your browser settings, including blocking or deleting them. Doing so may affect how parts of the site work. Where required by law, we will ask for your consent before setting non-essential cookies.

If you subscribe to our updates or download a resource, we may send you related emails. Every marketing email includes an unsubscribe link, and you can opt out at any time. We will still send transactional messages, such as replies to your enquiry or quotes you have requested.

We use reasonable administrative, technical and physical safeguards to protect your information, including access controls, encryption in transit and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep form submissions and related correspondence for as long as needed to respond to you, maintain our business records and meet legal obligations, after which they are deleted or anonymized.

You may request access to, correction of, or deletion of the personal information we hold about you, or ask us to stop sending you marketing, by emailing info@lumeplex.com. We will respond within a reasonable time and may need to verify your identity before acting on a request.

Depending on where you live, you may have additional rights under applicable privacy laws, including the Texas Data Privacy and Security Act. We honor those rights to the extent they apply.

This site may link to external websites, including Microsoft and other technology partners. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Significant changes will be highlighted on this page or communicated to you directly where appropriate.

If you have questions about this policy or how we handle your information, contact us at info@lumeplex.com or write to Lumeplex (Awad Consulting LLC), Dallas, Texas.